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FWFS Rewards!

FWFS Rewards!

 

Be sure to register for an account (if you don't already have one), and log in prior to purchasing so that your purchases will earn points!

  

For every $10.00 you spend, you will receive 1 point.   Points are based on your subtotal after any discounts.   Points are not earned on shipping charges.  Points will be awarded when payment is processed on the order.

 

Use your accumulated points to purchase items in our FWFS Rewards Store - you'll find great products to purchase such as exclusive merchandise and bundles (not available in our regular online catalog!), as well as special deals on popular items, free shipping coupons, and more!   We have lots of great things planned for our rewards store, so be sure to check back each time you log in to see what is new!

 

To purchase an item in the Rewards Store, just add that item to your cart as you would any regular item.     When you check out, our rewards system will deduct the points you spent from your total rewards points.     You will also be directed to pay for your regular items via credit card or Paypal.

 

 

Frequently Asked Questions

Q)  I already have an account, do I need to open a new account in order to participate in FWFS Rewards?

A)  There is no need to set up a new account, you can keep the one you currently use.

 

Q)  Can I purchase regular store items and rewards products at the same time?

A)  Yes, just add everything to your cart.   When you check out, the rewards system will deduct points from your account to pay for rewards products, and you will still be directed to pay for your regular items by credit card or Paypal.

 

Q)  Can I add more than one reward product to my cart?

A)  You can add as many rewards products to your cart as you like, based on how many points you have available.   The only exception to this are discounts and free shipping - you may only purchase one discount and/or free shipping coupon with each order.

 

Q)  I purchased a discount (or free shipping) with my rewards points, but the discount is not reflected in my cart.  Can you please help?

A)  Discounts & free shipping purchased with rewards points will be applied manually once the order is received.    This adjustment will be made before we charge your credit card (or before we accept your Paypal payment).   The invoice we send with your order will show the discount was applied.

 

Q)  I am using a gift certificate to pay for my order - will I still earn points?

A)  Gift certificates are considered a discount/coupon on your purchase, so you will not earn points for the portion of your order that is paid for with a gift certificate.   If you are purchasing a gift certifcate, however, you will earn points on that purchase.

 

Q)  Can my past purchases be counted for rewards points?

A)  Unfortunately, we are unable to count purchases made prior to your account registration.

 

Q)  Can I still earn rewards points if I purchase sale-priced items?

A)  Yes, you can earn rewards points on all items!


If you have any questions that are not addressed here, please email us at: jodie@fortworthfabricstudio.com